Published Time: OECD Publishing
E-government in Belgium is clearly positioned to deliver user-focused services, as Belgian citizens want the look and feel of a single public sector entity and the provision of integrated e-government services customised to their needs rather than to have to understand the complex division of responsibilities. E-government is recognised as a tool for wider public-sector reform.
Belgium already has internationally recognised examples to show: most importantly the transformation of the social sector administration through e-governance tools, and more recently the link of e-government services to administrative-burden reduction. Future transformation will be enabled by the common electronic identity card (eID) that has been adopted by all governments.
This report shows that the development and provision of the next generation of user-focused services will require the maximisation of synergies between the federal, regional and community governments and local authorities in Belgium.
It addresses the following issues:
- Monitoring of user needs and user satisfaction;
- Refocusing of e-government to serve the entire public sector’s interests and goals;
- Marketing and promotion of e-government;
- Concentrating on seamlessness, equity and responsiveness;
- Creating a coherent framework for legislative challenges;
- Improving the implementation capacity.
This report is available in English only. French and Dutch translations of the Assessment and Proposals for Action are available separately.
In the same series:Denmark, Finland, Hungary, Mexico, the Netherlands, Norway, Turkey
Further recent, related OECD publications:Ireland: Towards an Integrated Public Service Simplifying Life for Citizens and Businesses in Portugal: Administrative Simplification and e-Government
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