Authors: Susan G. Straus, Tora K. Bikson, Edward Balkovich, John F. Pane
Keywords: law, enforcement, units, blackberry, assessing, technology, action, teams, mobile
Copyrights: Copyrighted

This research explores the effectiveness of mobile wireless information and communication technologies (ICTs) for law enforcement teams. Pilot trials of RIM BlackBerries in two U.S. law enforcement organizations provided an opportunity to assess acceptance, use, and perceived performance benefits as well as factors influencing these outcomes. Data were collected from semi-structured interviews, us......